Online Dispute Resolution for Consumers in the European Union

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Focusing on the evolution of Online Dispute Resolution (ODR) for consumers in the EU, this book explores the current landscape and challenges of ODR in business-to-consumer disputes. It highlights the influence of the European legislator through the Mediation Directive and the English judiciary in promoting mediation. The author argues for a new Directive to bridge the gap between ODR's potential and its actual utilization, advocating for a robust European regulatory framework to enhance consumer rights and effectively address e-commerce disputes.