Ombudsmen and ADR

Examining the informal justice system, this book delves into how ordinary individuals in Britain and Germany engage with Ombudsmen. It presents original data to explore themes of procedural justice and legal consciousness, highlighting how people's experiences with formal legality influence their perceptions of fairness and justice in informal settings. By addressing the interplay between personal expectations and institutional interactions, it offers a fresh perspective on the evolving role of informal justice in Europe.