Enabling a Simulation Capability in the Organisation

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Focusing on the implementation of simulation modeling in organizations, this book highlights recent advancements that have expanded its application, particularly in service sectors. It discusses the importance of modeling human behavior alongside traditional processes and presents a framework to guide practitioners. The initial chapters overview the technique's applicability and review survey research on its usage and challenges. Additionally, the book addresses the necessary physical and human resources to establish a robust simulation capability within organizations.