Operational IT Implementation Management. Transition from IT Projects to IT Operations

Focusing on the interfaces between IT operations and IT projects, this thesis explores project phases and their connection to IT Service Management (ITSM) processes. It addresses key questions related to the integration and interaction of these elements, highlighting the importance of effective communication and collaboration in achieving successful IT project outcomes. The research aims to enhance understanding of how operational and project-oriented IT functions can align for improved efficiency and effectiveness in commercial information technology settings.