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Parámetros
- 336 páginas
- 12 horas de lectura
Más información sobre el libro
Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.
Compra de libros
The Best Service is No Service, Bill Price
- Idioma
- Publicado en
- 2008
- product-detail.submit-box.info.binding
- (Tapa dura)
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- Idioma
- Inglés
- Autores
- Bill Price
- Editorial
- John Wiley And Sons Ltd
- Publicado en
- 2008
- Formato
- Tapa dura
- Páginas
- 336
- ISBN10
- 0470189088
- ISBN13
- 9780470189085
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Autoayuda, Gestión & Recursos humanos, Emprendimiento
- Calificación
- 4 de 5
- Descripción
- Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.