Calculation of the PQRS Management System performance

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Environmental oversight in Córdoba, Colombia, is managed by the Corporación Autónoma Regional de los Valles del Sinú y del San Jorge-CAR CVS, which addresses significant issues like illegal logging and wildlife trafficking. The region's rich biodiversity faces numerous threats, prompting a need for effective service evaluation. The study assesses user perceptions of CAR CVS's service quality, revealing a strong correlation (0.73) between user satisfaction and response times, indicating the importance of timely responses in enhancing service performance amidst ongoing environmental challenges.