Law Enforcement Interpersonal Communication and Conflict Management

The IMPACT Model offers law enforcement professionals a structured approach to enhance communication with victims, witnesses, and the public. Drawing on 30 years of experience, Brian D. Fitch presents a six-step framework focusing on mastering emotions, promoting positive behavior, and achieving rapport. This practical guide aims to improve interpersonal interactions and conflict management, enabling officers to connect more effectively in various situations. By implementing these strategies, readers can foster better relationships and communication within the community.