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The evolution of personalisation in public services is explored, highlighting its shift towards tailoring services to individual needs. The narrative demonstrates how this approach has garnered extensive political backing, emphasizing the empowerment of service users and frontline staff through budget devolution. The book delves into the implications of these changes for public service delivery and governance.
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Personalising public services, Catherine Needham
- Idioma
- Publicado en
- 2011
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