The Heartbeat of Customer Service

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Focusing on personal skill evaluation, this guide offers essential steps to enhance your sales IQ and improve your techniques for closing deals. It emphasizes the importance of providing quality service while increasing sales effectiveness. Readers will discover strategies for managing customer objections positively, overcoming fears of rejection, and maintaining composure through breathing techniques. The book aims to empower sales professionals to become more confident and savvy, ensuring mutual success for both the salesperson and the customer.