Urban Transit Quality of Service: User Perception and Behaviour

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Focusing on the relationship between public transit quality and user behavior, this book explores how transit service providers can enhance their offerings to compete with automobiles. It delves into transit users' route choices and waiting behaviors, utilizing extensive literature reviews and statistical analyses. Data was gathered from two waves of online surveys targeting passengers in Brisbane's multi-system transit corridor. This research serves as a valuable resource for urban transport policy makers, public transport planners, and those aiming to improve transit services.