Evaluate and propose the quality audit program

Más información sobre el libro

Focusing on quality improvement in healthcare, this work proposes enhancements to the Quality Improvement Audit Program at SOS SALUD SAS. It includes a diagnosis of the current situation, a proposal using the PHVA method, and the creation of an evaluation model for priority processes. The main goal is to ensure customer satisfaction by managing care risks within a safe environment. Engaging stakeholders is crucial to foster a culture of quality and self-control among all members of the organization.