El libro está agotado actualmente
Más información sobre el libro
The book emphasizes that customer service is an essential art that requires various elements to provide a competitive edge and enhance employee employability. It addresses the growing demand for quality and continuous improvement in both private and public sectors, highlighting the diverse roles of consumers, such as citizens and patients. The text stresses the necessity of qualification and training in delivering effective service, regardless of its nature, to meet the escalating expectations of customers.
Compra de libros
Excellence in Service, Régis Sousa
- Idioma
- Publicado en
- 2023
- product-detail.submit-box.info.binding
- (Tapa blanda)
Te avisaremos por correo electrónico en cuanto lo localicemos.
Métodos de pago
Nadie lo ha calificado todavía.
- Título
- Excellence in Service
- Subtítulo
- Atender clientes no Back office e Front office
- Idioma
- Inglés
- Autores
- Régis Sousa
- Editorial
- Our Knowledge Publishing
- Publicado en
- 2023
- Formato
- Tapa blanda
- Páginas
- 52
- ISBN13
- 9786206383185
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión
- Descripción
- The book emphasizes that customer service is an essential art that requires various elements to provide a competitive edge and enhance employee employability. It addresses the growing demand for quality and continuous improvement in both private and public sectors, highlighting the diverse roles of consumers, such as citizens and patients. The text stresses the necessity of qualification and training in delivering effective service, regardless of its nature, to meet the escalating expectations of customers.