Hybrid Virtual Teams in Shared Services Organizations

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Focusing on the challenges faced by virtual teams, this book examines how members navigate cooperation issues within hybrid settings in Shared Services Organizations. It identifies key contextual challenges, including distance, reliance on technology, and team composition changes. The study highlights 22 practices employed to foster cooperation, categorized into identity construction, trust-building, and virtual peer monitoring. Additionally, it analyzes the role of technology in facilitating these strategies, offering valuable insights for both researchers and practitioners in the field.