Managing Quality

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This comprehensive Total Quality Management text provides readers with an appreciation of the concepts and principles of TQM and is a wide-ranging source of reference for its many associated tools, techniques, and systems.For the third edition of this successful text, the author has undertaken a complete revision based on feedback from users of the previous two. There are new contributors, and additional chapters have been added to reflect recent developments in the field. New material has been introduced on the role of management in TQM, policy deployment, sustaining TQM, business process re-engineering, self-assessment models, and quality awards. In addition, some of the material has been re-ordered, and changes have been made to the terminology.