Este es el que agregas al carrito
Más información sobre el libro
Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
Compra de libros
Customer Care Excellence - 6th Edition, Sarah Cook
- Idioma
- Publicado en
- 2010
- product-detail.submit-box.info.binding
- (Tapa blanda),
- Estado del libro
- Dañado
- Precio
- 1,90 €
Métodos de pago
Nadie lo ha calificado todavía.
- Título
- Customer Care Excellence - 6th Edition
- Idioma
- Inglés
- Autores
- Sarah Cook
- Editorial
- Kogan Page Ltd
- Publicado en
- 2010
- Formato
- Tapa blanda
- Páginas
- 278
- ISBN10
- 0749457058
- ISBN13
- 9780749457051
- Serie
- Etiquetas
- No ficción, Autoayuda
- Descripción
- Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.