Parámetros
- 256 páginas
- 9 horas de lectura
Más información sobre el libro
The One Minute Manager meets Yum , the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Though written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum 's combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the
Compra de libros
Customer Mania!, Kenneth Blanchard, Jim Ballard, Frederic E. Finch
- Idioma
- Publicado en
- 2005
- product-detail.submit-box.info.binding
- (Tapa dura),
- Estado del libro
- Bueno
- Precio
- 4,39 €
Métodos de pago
Nadie lo ha calificado todavía.
- Título
- Customer Mania!
- Subtítulo
- It's Never Too Late to Build a Customer-Focused Company
- Idioma
- Inglés
- Editorial
- HarperCollins Publishers Ltd
- Publicado en
- 2005
- Formato
- Tapa dura
- Páginas
- 256
- ISBN10
- 0007201397
- ISBN13
- 9780007201396
- Serie
- Etiquetas
- No ficción, Comercio, Economía, Gestión & Recursos humanos, Liderazgo
- Descripción
- The One Minute Manager meets Yum , the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Though written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum 's combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the