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Focusing on the design and implementation of a post-sales service program, this guide emphasizes the importance of proactively meeting customer needs in a personalized manner. It covers strategies to create a future-proof service approach, making it essential for businesses looking to enhance customer satisfaction and loyalty in a rapidly evolving market.
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The New Customer Experience Management, Ivaylo Yorgov
- Idioma
- Publicado en
- 2022
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- Subtítulo
- Why and How the Companies of the Future Address Their Customers' Needs Proactively
- Idioma
- Inglés
- Autores
- Ivaylo Yorgov
- Editorial
- Taylor & Francis Ltd
- Publicado en
- 2022
- Formato
- Tapa dura
- Páginas
- 136
- ISBN13
- 9781032313443
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión
- Descripción
- Focusing on the design and implementation of a post-sales service program, this guide emphasizes the importance of proactively meeting customer needs in a personalized manner. It covers strategies to create a future-proof service approach, making it essential for businesses looking to enhance customer satisfaction and loyalty in a rapidly evolving market.