Agotado
Parámetros
- 150 páginas
- 6 horas de lectura
Más información sobre el libro
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
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Dealing with Difficult People, Roy Lilley
- Idioma
- Publicado en
- 2006
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- Idioma
- Inglés
- Autores
- Roy Lilley
- Editorial
- Kogan Page Publishers
- Publicado en
- 2006
- Formato
- Tapa blanda
- Páginas
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Autoayuda, Temas psicológicos, Guías y Manuales, Gestión & Recursos humanos, Comunicación, Relaciones interpersonales, Publicaciones de divulgación científica, Resolución de problemas, Relaciones Laborales
- Primera publicación
- 2005
- Título original
- Dealing with difficult people
- Calificación
- 3,25 de 5
- Descripción
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.