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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, Kerry Patterson
- Idioma
- Publicado en
- 2013
- product-detail.submit-box.info.binding
- (Tapa dura)
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- Idioma
- Inglés
- Autores
- Kerry Patterson
- Editorial
- McGraw-Hill Education - Europe
- Publicado en
- 2013
- Formato
- Tapa dura
- ISBN10
- 007183060X
- ISBN13
- 9780071830607
- Serie
- Etiquetas
- No ficción, Comercio, Negocios & Gestión, Autoayuda, Temas psicológicos, Desarrollo personal, Gestión & Recursos humanos, Liderazgo, Comunicación
- Calificación
- 4,05 de 5
- Descripción
- Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.