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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
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Service Management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Daño mecánico
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- (Tapa blanda),
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- Dañado
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- 3,62 €
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