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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
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Service management. Operations, Strategy, Information Technology, James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi
- Idioma
- Publicado en
- 2017
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- Idioma
- Inglés
- Editorial
- McGraw-Hill Europe
- Publicado en
- 2017
- Serie
- Calificación
- 3,95 de 5
- Descripción
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.












