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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
Compra de libros
Service management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Idioma
- Publicado en
- 1998
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- Título
- Service management
- Subtítulo
- Operations, Strategy, and Information Technology
- Idioma
- Inglés
- Editorial
- Irwin/McGraw-Hill
- Publicado en
- 1998
- Formato
- Tapa blanda
- ISBN10
- 0071157093
- ISBN13
- 9780071157094
- Serie
- Calificación
- 3,95 de 5
- Descripción
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.