Más información sobre el libro
Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
Compra de libros
Service management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Idioma
- Publicado en
- 1998
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