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Quality Management for Services

Handbook for Successful Quality Management. Principles Concepts Methods

Parámetros

Páginas
660 páginas
Tiempo de lectura
24 horas

Más información sobre el libro

Focusing on service quality management, the book offers a comprehensive, scientifically grounded approach that aligns with management processes. It covers crucial aspects such as measuring service quality, controlling quality, and managing customer expectations. Additionally, it details the implementation of quality management systems in accordance with ISO 9000 standards and the EFQM model, emphasizing effective and efficient quality control methods.

Compra de libros

Quality Management for Services, Manfred Bruhn

Idioma
Publicado en
2024
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