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Parámetros
- 256 páginas
- 9 horas de lectura
Más información sobre el libro
This book provides a firsthand view of what works and what doesn't. Containing an innovative customer experience framework and step-by-step roadmap. This book enables you to design and deliver flawless services and products while setting honest customer expectations. Create and implement an effective customer access strategy. Capture and leverage the voice of your customer to set priorities and improve products, services, and marketing. Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction
Compra de libros
Customer Experience 3.0, John A. Goodman
- Idioma
- Publicado en
- 2021
- product-detail.submit-box.info.binding
- (Tapa blanda)
Métodos de pago
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- Título
- Customer Experience 3.0
- Idioma
- Inglés
- Autores
- John A. Goodman
- Editorial
- HarperCollins Leadership
- Publicado en
- 2021
- Formato
- Tapa blanda
- Páginas
- 256
- ISBN10
- 1400231078
- ISBN13
- 9781400231072
- Serie
- Etiquetas
- No ficción, Arte / Cultura, Comercio, Negocios & Gestión, Diseño, Marketing & Ventas, Gestión & Recursos humanos
- Descripción
- This book provides a firsthand view of what works and what doesn't. Containing an innovative customer experience framework and step-by-step roadmap. This book enables you to design and deliver flawless services and products while setting honest customer expectations. Create and implement an effective customer access strategy. Capture and leverage the voice of your customer to set priorities and improve products, services, and marketing. Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction