Agotado
Parámetros
- 541 páginas
- 19 horas de lectura
Más información sobre el libro
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
Compra de libros
Service Management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Idioma
- Publicado en
- 2010
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- Título
- Service Management
- Idioma
- Inglés
- Editorial
- McGraw Hill
- Publicado en
- 2010
- Formato
- Tapa blanda
- Páginas
- 541
- ISBN10
- 9339204476
- ISBN13
- 9789339204471
- Serie
- Calificación
- 3,95 de 5
- Descripción
- Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.