Parámetros
- 352 páginas
- 13 horas de lectura
Más información sobre el libro
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Compra de libros
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Idioma
- Publicado en
- 2010
- product-detail.submit-box.info.binding
- (Tapa blanda)
Métodos de pago
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- Idioma
- Inglés
- Autores
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Editorial
- Penguin Books
- Publicado en
- 2010
- Formato
- Tapa blanda
- Páginas
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Serie
- Etiquetas
- No ficción, Comercio, Autoayuda, Temas psicológicos, Desarrollo personal, Regalos para mujeres, Liderazgo, Emociones, Comunicación, Retórica
- Título original
- Difficult conversations
- Calificación
- 4,05 de 5
- Descripción
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving