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Difficult Conversations

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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Difficult Conversations, Douglas Stone, Bruce Patton, Sheila Heen

Idioma
Publicado en
2000
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Idioma
Inglés
Editorial
Penguin
Publicado en
2000
Formato
Tapa blanda
Páginas
272
ISBN10
014027782x
ISBN13
9780140277821
Serie
Título original
Difficult conversations
Calificación
4,05 de 5
Descripción
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.